# Nailbot 1.0 Legacy Help Desk

> Public Help Center articles for Nailbot 1.0 Legacy Help Desk.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Who created Nailbot?](https://help.preemadonna.com/en-US/who-created-nailbot-19455.md): Preemadonna is the official inventor and only maker of NailbotTM. Other entities that deploy nail printers or nail robots are not affiliated with Nailbot or Preemadonna.
- [Where is Nailbot made?](https://help.preemadonna.com/en-US/where-is-nailbot-made-19456.md): Our pilot production batches were manufactured in the United States. Future drops will be manufactured in Asia or Mexico. We are headquartered in California. You can find out more about our team and how our lead inventor & CEO, Pree dreamed up Nailbo
- [How is Nailbot different from other nail printers?](https://help.preemadonna.com/en-US/how-is-nailbot-different-from-other-nail-printers-19457.md): We are the first AT-HOME smart manicure system!. We print over Bluetooth.We use available nail consumables and work with your favorite polishes and top coats. Nailbot™ is our trademarked word - we are the only official “Nailbot” 🙂
- [How can I contact Preemadonna?](https://help.preemadonna.com/en-US/how-can-i-contact-preemadonna-20976.md): Email us at contact@preemadonna.com and we would be happy to help you!
- [How do I use the Nailbot System?](https://help.preemadonna.com/en-US/how-do-i-use-the-nailbot-system-19554.md): Nailbot is as easy as Prep, Prime, Print and Seal!. Check out a quick tutorial video on how to use the Nailbot System. Learn how to properly prep, prime, print, and seal your Nailbot manicures. 0:00 What You'll Need. 0:10 Canvas Polish. 0:15 Nailbot
- [What ingredients are in Nailbot products?](https://help.preemadonna.com/en-US/what-ingredients-are-in-nailbot-products-19467.md): Our Canvas White Polish and Nailbot Primer & Nailbot Seal the Deal are formulated without Formaldehyde, Dibutyl Phthalate (DBP), Formaldehyde Resin, Toluene, Camphor, Triphenyl Phosphate, Ethyl Tosylamide, Xylene, MEHQ/HQ, MIT, Palm Oil, Parabens, An
- [Will Nailbot work on other types of Nail Polish, Gel Nails, Press On Nails or Acrylics?](https://help.preemadonna.com/en-US/will-nailbot-work-on-other-types-of-nail-polish-gel-nails-press-on-nails-or-acrylics-19464.md): For optimal printing results, we recommend using our Canvas Polish with your initial Nailbot setup. Other Non-Gel & Gel Polishes: Nailbot should work with most other light-colored nail polishes, both gel, and non-gel. On rare occasions, the top coats
- [Where to download Nailbot App?](https://help.preemadonna.com/en-US/where-to-download-nailbot-app-20977.md): The Nailbot App is available on both the Apple Store for iOS and the Google Play Store for Androids! Please see below for more information on how to install the Apps onto your mobile device. iOS - The Nailbot App is available on the App Store. It sup
- [Which mobile devices does Nailbot work with?](https://help.preemadonna.com/en-US/which-mobile-devices-does-nailbot-work-with-19459.md): Nailbot is compatible with iPhone 7 and above. Nailbot works with most Android-based smartphones with Android OS 7.0 and above. Currently, Nailbot does not work with tablets, desktop software, or iPads.
- [How to pair phone to Nailbot System?](https://help.preemadonna.com/en-US/how-to-pair-phone-to-nailbot-system-20128.md): Make sure Bluetooth is turned on in your phone's settings. In the Nailbot app, navigate to the Profile Section by selecting the top left Profile icon. Scroll down and select "Nailbot Pairing". Your Nailbot should appear in the list. Select the checkm
- [How to adjust art size/placement?](https://help.preemadonna.com/en-US/how-to-adjust-art-sizeplacement-20983.md): In the Nailbot App, select a piece of art to print. Select the arrow icon on the AR Section. The Nail Settings Section will appear. Here, you can change the size, position, flip and rotate your art. Changes will be reflected once you select the Save
- [How to favorite art and create playlists?](https://help.preemadonna.com/en-US/how-to-favorite-art-and-create-playlists-21227.md): From the Discover Section in the Nailbot App, navigate to the Library Section by selecting the Library icon on the bottom bar. Select your Favorites folder to view your favorite art. You can “Favorite” art by long-pressing it in the AR Section, or to
- [How to Favorite Art in the Nailbot App](https://help.preemadonna.com/en-US/how-to-favorite-art-in-the-nailbot-app-353152.md): When using the latest versions of the Nailbot App (iOS: ver5.1.0 ; Android: ver5.0.51), you can “heart” your favorite art so that it shows up in your Favorites folder in the Library section. This allows you fast access to your favorite nail art image
- [How to close out of the Nailbot App](https://help.preemadonna.com/en-US/how-to-close-out-of-the-nailbot-app-223594.md): When using the Nailbot App (any version), there may be times when you need to close out of the Nailbot App to restart the application and refresh the connection with the Nailbot. If you are having issues connecting to your Nailbot or doing a hard res
- [Sharing one Nailbot with Multiple User Accounts](https://help.preemadonna.com/en-US/sharing-one-nailbot-with-multiple-user-accounts-223604.md): Only one phone or account can be paired to the Nailbot at one time. Therefore, it is important that when switching between phones or accounts, you unpair the phone/account you are no longer using and then refresh the pairing connection to the Nailbot
- [Switching to a New Phone and using Nailbot App](https://help.preemadonna.com/en-US/switching-to-a-new-phone-and-using-nailbot-app-223602.md): When switching to a new phone, the Nailbot App might have issues loading or you might get a “Session Expired” message when opening on the new phone. This might prevent you from being able to select images to print with your Nailbot. If you encounter
- [iOS17 & AR art display](https://help.preemadonna.com/en-US/ios17-and-ar-art-display-401787.md): When using the latest version 5.1.0 Nailbot App with certain versions of iOS17 with an iPhone that has 3 cameras (such as iPhone14Pro or iPhone15Pro), the AR art within the Nailbot App camera view does not display correctly on the nail. We have predo
- [Nailbot App (5.2.0) & AR Lag](https://help.preemadonna.com/en-US/nailbot-app-(520)-and-ar-lag-548993.md): When using an iPhone14Pro (or possibly another 3 camera iPhone) with the latest version of the Nailbot App (5.2.0) and running iOS17 or higher, you may experience some lag and/or freezing on the AR due to the lighting conditions of the room. If you e
- [Android Missing Bottom Navigation Bar](https://help.preemadonna.com/en-US/android-missing-bottom-navigation-bar-353130.md): When using the LATEST 3.0.51 Nailbot App on Android, the bottom navigation bar is missing from the art gallery and collection pages within the app. This may make it harder to navigate through the app. Therefore, to move through these pages;. Utilize
- [iOS16 & Nailbot iOS App](https://help.preemadonna.com/en-US/ios16-&-nailbot-ios-app-165435.md): (Outdated: Please use the latest iOS version (17+) and Nailbot App (5.2.0 +) available on the App Store). Certain versions of iOS16.0 cause Bluetooth pairing and camera view issues with Nailbot printer hardware. These issues have been fixed by BOTH u
- [Collections in Gallery not displaying correctly](https://help.preemadonna.com/en-US/collections-in-gallery-not-displaying-correctly-173286.md): (Outdated: Please use the latest iOS version (17+) and Nailbot App (5.2.0 +) available on the App Store). We have a new update to the iPhone Nailbot app (v. 5.1.0)! Make sure to download the latest and greatest from the Apple store. The build fixes a
- [Camera glitching while printing](https://help.preemadonna.com/en-US/camera-glitching-while-printing-203027.md): (Outdated: Please use the latest iOS version (17+) and Nailbot App (5.2.0 +) available on the App Store). We have a new update to the iPhone Nailbot app (v.5.1.0)! Make sure to download the latest and greatest from the Apple store. The build fixes a
- [How to create original art (not my photos) and then print?](https://help.preemadonna.com/en-US/how-to-create-original-art-(not-my-photos)-and-then-print-21756.md): With our existing Nailbot app, you can print thousands of designs from our galleries, photos from your camera roll, and anything that you have created if it’s saved in your camera roll. We know you want to design your own art! So, we are working on m
- [Where to purchase additional Polish/Primer?](https://help.preemadonna.com/en-US/where-to-purchase-additional-polishprimer-87829.md): You can purchase additional Polishes, Primers, and Nail Care kits on our website. Click HERE to purchase replacements.
- [White Press On's: How to Prime, Print & Seal on White Press-On's](https://help.preemadonna.com/en-US/white-press-ons-how-to-prime-print-&-seal-on-white-press-ons-83742.md): Here is how to Prime, Print and Seal on White Press-On Nails. - Following the directions on your Press-On Nail Box, apply your press-on to your nails. - Open Primer and gently wipe off excess primer from the brush - Only a minimal amount of primer is
- [Pre-Colored Press On's: How to Prime, Print & Seal on Pre-Colored Press-On's](https://help.preemadonna.com/en-US/pre-colored-press-ons-how-to-prime-print-&-seal-on-pre-colored-press-ons-84179.md): Here is how to Prime, Print, and Seal on Pre-Colored Press-On's. - Following the directions on your Press-On Nail Box, apply your press-on to your nails. - Open Primer and gently wipe off excess primer from the brush - Only a minimal amount of primer
- [Natural Press On's: How to Paint, Prime, Print & Seal on Natural Press-On's](https://help.preemadonna.com/en-US/natural-press-ons-how-to-paint-prime-print-&-seal-on-natural-press-ons-84193.md): Here is how to Paint, Prime, Print, and Seal on Natural Press-On's. - Following the directions on your Press-On Nail Box, apply your press-on to your nails. - Apply one layer of Nailbot Canvas white polish. - Open Primer and gently wipe off excess pr
- [Natural (color) Press On's: How to Paint (color), Prime, Print & Seal on Natural Press-On's](https://help.preemadonna.com/en-US/natural-(color)-press-ons-how-to-paint-(color)-prime-print-&-seal-on-natural-press-ons-84199.md): Here is how to Paint (color), Prime, Print, and Seal on Press-On's. - Following the directions on your Press-On Nail Box, apply your press-on to your nails. - Apply one layer of colored polish to your Press-On. - If needed, apply a second layer of co
- [Colored Nails: How to Prime, Print & Seal on Colored Nails](https://help.preemadonna.com/en-US/colored-nails-how-to-prime-print-&-seal-on-colored-nails-81269.md): Here is how to Prime, Print and Seal your colored nails with Nailbot prints. Begin by painting your nails with colored polish. Allow polish to fully dry. We recommend using light or bright polish colors. Nailbot prints will not show up on darker-colo
- [Canvas White Nails: How to Prime, Print & Seal on Canvas White Nails](https://help.preemadonna.com/en-US/canvas-white-nails-how-to-prime-print-&-seal-on-canvas-white-nails-84231.md): Here is how to Prime, Print and Seal your white nails with Nailbot prints. -Begin by painting one layer of Nailbot Canvas White Polish. -If needed, apply a second coat of Nailbot Canvas Polish. - Open Primer and gently wipe off excess primer from the
- [My Nailbot Primer is goopy.](https://help.preemadonna.com/en-US/my-nailbot-primer-is-goopy-87728.md): Separation/clumping may occur when the primer has been sitting unused for an extended period of time. This is natural and to be expected. If your primer looks watery or the brush holds clumps when you lift it from the bottle, your primer formula has
- [Why is my print streaky?](https://help.preemadonna.com/en-US/why-is-my-print-streaky-21230.md): It’s possible that the nozzles in your Ink Cartridge are clogged. Often users haven’t waited for their Canvas Polish and primer to dry before printing and have pushed their nail too high, touching the cartridge nozzles. Follow the steps below to fix
- [Why is my print blurry?](https://help.preemadonna.com/en-US/why-is-my-print-blurry-21231.md): A blurry print could be due to poor polish application or poor finger placement. Follow these tips to ensure you get the right print every time.
- [Why is my Nailbot not printing?](https://help.preemadonna.com/en-US/why-is-my-nailbot-not-printing-21608.md): The most common reason why your Nailbot is not printing is that the Ink Cartridge is missing or was not properly inserted. To fix it, follow the steps below.
- [Why do prints have a green hue?](https://help.preemadonna.com/en-US/why-do-prints-have-a-green-hue-87729.md): The Nailbot Ink Settings feature allows you to modify how the colors of your images and photos are printed!. We’ve seen some minor ink batch variability in early drops so we created a new beta feature for you to test. We have Alternate and Primary op
- [Test Prints with Photo Paper](https://help.preemadonna.com/en-US/test-prints-with-photo-paper-96512.md): You can test your art/photo prints prior to printing on your nails by printing on a piece of photo paper (supplied in the Nail Care Kit) or by printing on a plain piece of paper. Pre-test your prints by following the steps below:
- [How to warm up your Ink Cartridge.](https://help.preemadonna.com/en-US/how-to-warm-up-your-ink-cartridge-61044.md): We recommend warming up your Ink Cartridge before first-time use or before using your Nailbot after it has been unused for an extended period of time. When Nailbot has been sitting unused, the ink can settle in the Cartridge. Warming up your Nailbot
- [Why is my Nailbot not pairing?](https://help.preemadonna.com/en-US/why-is-my-nailbot-not-pairing-21346.md): If your Nailbot does not appear on the Nailbot Pairing list, ensure that Nailbot is on and Bluetooth is enabled in your phone settings. Make sure no other phone is paired to your Nailbot. Power off the Nailbot you want to pair to and then power it ba
- [What each Nailbot light ring color means.](https://help.preemadonna.com/en-US/what-each-nailbot-light-ring-color-means-21348.md): WHITE LIGHT: Nailbot is on and working. This white light indicates that everything is running smoothly and correctly. ORANGE LIGHT: This could be due to a missing Ink Cartridge, an incompatible Ink Cartridge that has been inserted into Nailbot, or an
- [Will Nailbot need a firmware update?](https://help.preemadonna.com/en-US/will-nailbot-need-a-firmware-update-21349.md): If your Nailbot needs a firmware update - we will alert you via the Nailbot app. We don’t anticipate firmware updates occurring regularly and only in a much-needed event. When Nailbot is going through a firmware update, it will flash multiple colors
- [How to do a Hard Reset.](https://help.preemadonna.com/en-US/how-to-do-a-hard-reset-22685.md): If you need to perform a Hard Reboot of your Nailbot, follow these steps below:. Check out this video below of how to perform a Hard Reboot of Nailbot.
- [Why do prints have a green hue?](https://help.preemadonna.com/en-US/why-do-prints-have-a-green-hue-29673.md): The Nailbot Ink Settings feature allows you to modify how the colors of your images and photos are printed!. We’ve seen some minor ink batch variability in early drops so we created a new beta feature for you to test. We have Alternate and Primary op
- [Where can I find additional videos?](https://help.preemadonna.com/en-US/where-can-i-find-additional-videos-19468.md): Check out our Youtube (/preemadonna) channel, follow us on TikTok (@nailbot) and Instagram (@preemadonna). You can also email us at contact@preemadonna.com, engage with our chatbot on our website & the middle section of the Nailbot app also has great
- [Our Best Tips & Tricks](https://help.preemadonna.com/en-US/our-best-tips-&-tricks-171953.md)
- [Where does Nailbot 2.0 ship?](https://help.preemadonna.com/en-US/where-does-nailbot-20-ship-19454.md): We ship to all 50 United States🇺‍🇸 . We do not ship internationally at this time but keep checking back for when we do. For our 2.0 Kickstarter we will open up shipping to select international countries!
- [How much does Nailbot cost?](https://help.preemadonna.com/en-US/how-much-does-nailbot-cost-19452.md): The Nailbot 1.0 Kit MSRP was $299.99. Nailbot 2.0 Bundles will be discounted during our exclusive Kickstarter campaign in Fall 2025! Place your $1 deposit at presale.nailbot.com. Follow us on social media (IG & TikTok
- [What is Preemadonna's Limited Warranty Policy?](https://help.preemadonna.com/en-US/what-is-preemadonnas-limited-warranty-policy-42992.md): Limited Warranty Policy. Last Updated: November 29, 2021. This Limited Warranty (“Policy”) sets forth the terms of the limited warranty (“Warranty”) applicable to the Nailbot printer hardware (the “Nailbot Hardware”). This Policy forms part of and is
- [When will Nailbot ship out if I place a VIP deposit](https://help.preemadonna.com/en-US/when-will-nailbot-ship-out-if-i-place-a-vip-deposit-19453.md): We will be launching our Nailbot 2.0 Kickstarter in the Fall of 2025. (If you placed a $1 deposit on our main preemadonna.com you will get early access and a link to the best perks available. All new deposits from 8/26/2025 will redirected to our pre
- [I’m a supporter of the Nailbot 1.0 Indiegogo or Kickstarter early campaigns. Where is my order?](https://help.preemadonna.com/en-US/i%E2%80%99m-a-supporter-of-the-nailbot-10-indiegogo-or-kickstarter-early-campaigns-where-is-my-order-19469.md): We shipped all 1.0 units to our USA crowdfunding backers that provided us with their addresses or filled out our survey. We consider these campaigns closed and fulfilled for USA backers. Our 2.0 Kickstarter will launch in the Fall of 2025
- [I’m a supporter of the Republic campaign - how can I support?](https://help.preemadonna.com/en-US/i%E2%80%99m-a-supporter-of-the-republic-campaign---how-can-i-support-19470.md): All backers for the Republic campaign were messaged to order the 1.0 or receive the 1.0 if that was part of their perk. This campaign is closed. The Nailbot 2.0 will be available on our Kickstater campaign in Fall 2025.
- [Can I test a Nailbot? Any events?](https://help.preemadonna.com/en-US/can-i-test-a-nailbot-any-events-19471.md): We are planning grassroots events across the country in the future. Follow us on social and subscribe to our list to make sure to receive the latest announcements.
- [Nailbot for Event Activations](https://help.preemadonna.com/en-US/nailbot-for-event-activations-171955.md): Nailbot for Event Activations. Our Best Tips & Tricks for showcasing the Nailbot. We are thrilled that you will be showcasing Nailbot at your event. Nailbot is a fun and easy printing experience enjoyed by all ages and genders. Please read below for