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Nailbot Help Desk

All 1.0 orders placed before June 11, 2024 have shipped! Nailbot 2.0 Pre-orders will be shipped in December 2024 and throughout 2025 while supplies last.&#xA0;All customers will be notified once their order ships and receive tracking information. If you need to update your shipping address after your pre-order is placed, please email&#xA0;<a href="mailto:contact@preemadonna.com"></a><a href="mailto:contact@preemadonna.com">contact@preemadonna.com</a>.&#xA0;Replacement consumables (Nailbot Ink Cartridge and Nailbot Nail Care Accessory Kit) are available for immediate shipment.

All 1.0 orders placed before June 11, 2024 have shipped! Nailbot 2.0 Pre-orders will be shipped in December 2024 and throughout 2025 while supplies last. All customers will be notified once their order ships and receive tracking information. If you n

When will Nailbot ship out if I place a new pre-order?

Shipping, Warranty & Returns

Who created Nailbot?

Where is Nailbot made?

How is Nailbot different from other nail printers?

How can I contact Preemadonna?

Where can I order Nailbot?

About Us

How do I use the Nailbot System?

Is Nailbot easy to set up?

What comes in the Kit?

What ingredients are in Nailbot products?

Will Nailbot work on other types of Nail Polish, Gel Nails, Press On Nails or Acrylics?

Where do I purchase replacement products?

How do I store my Nailbot?

Get to Know Nailbot

Where to download Nailbot App?

Which mobile devices does Nailbot work with?

How do I use the Nailbot App?

How to pair phone to Nailbot System?

How to adjust art size/placement?

How to favorite art and create playlists?

How to Favorite Art in the Nailbot App

How to print custom photos on my nails?

How to close out of the Nailbot App

Sharing one Nailbot with Multiple User Accounts

Switching to a New Phone and using Nailbot App

iOS17 & AR art display

Nailbot App (5.2.0) & AR Lag

Android Missing Bottom Navigation Bar

iOS16 & Nailbot iOS App

Collections in Gallery not displaying correctly

Camera glitching while printing

The Nailbot App

How to create original art (not my photos) and then print?

What design software can I use to create custom art?

What artwork/photos print best with Nailbot?

Making Personalized Designs

Where to purchase additional Polish/Primer?

White Press On's: How to Prime, Print & Seal on White Press-On's

Pre-Colored Press On's: How to Prime, Print & Seal on Pre-Colored Press-On's

Natural Press On's: How to Paint, Prime, Print & Seal on Natural Press-On's

Natural (color) Press On's: How to Paint (color), Prime, Print & Seal on Natural Press-On's

Printing on Press On Nails

Colored Nails: How to Prime, Print & Seal on Colored Nails

Canvas White Nails: How to Prime, Print & Seal on Canvas White Nails

Printing on Natural Nails

My Nailbot Primer is goopy.

Nailbot Primer FAQ's

Polish, Primer, Top Coat FAQ's

What is the print quality?

How do I remove a print?

How long do prints last?

Why is my print streaky?

Why is my print blurry?

Why is Nailbot missing my nail when printing?

Why is my Nailbot not printing?

Can I see a Day by Day on print longevity?

Print dimensions for each Nail art size.

Why do prints have a green hue?

Test Prints with Photo Paper

Printing FAQ

How long will my Ink Cartridge Last?

How to check Ink Levels.

How to clean your Ink Cartridge.

How to insert a new Ink Cartridge.

How to warm up your Ink Cartridge.

Ink Cartridge FAQ

Why is my Nailbot not pairing?

Android: Bluetooth Permission is Allowed for Nailbot App on Android

iOS: Bluetooth Permission is Allowed for Nailbot App on iOS

Bluetooth/Pairing FAQ

What each Nailbot light ring color means.

Will Nailbot need a firmware update?

I lost my Instruction Manual, do you have an online version?

How to do a Hard Reset.

My Nailbot Primer is goopy!

General Troubleshooting

Where can I find additional videos?

How to place finger in Nailbot.

How to attach the Phone Cradle.

Small Nail Printing Tips.

Med/Large Nail Printing Tips.

Our Best Tips & Tricks

Tips & Tricks

How much does Nailbot cost?

What is Preemadonna's Limited Warranty Policy?

Where does Nailbot ship?

Can I cancel my pre-order?

I’m a supporter of the Indiegogo or Kickstarter early campaigns. Where is my order?

When will Nailbot ship out if I place a new pre-order?Updated 3 months ago