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Nailbot Help Desk

Nailbot is as easy as Prep, Prime, Print and Seal!

PREP: Begin by prepping your nails with our Canvas White Polish
Apply two thin coats of Canvas White Polish
Let polish dry completely to the touch.
Other light-colored polish may be used, but white is best.
PRIME: Prime your nails with our Nailbot Primer
Apply one thin layer of Primer on top of Canvas Polish.
Wait 60 seconds for the Primer to dry to a matte white.
If non-white polish is used, Primer will dry matte white on top of the colored polish.
NAILBOT: Print art on your nail using Nailbot
Rest one finger flat on the foam piece of the Finger Cradle.
Align the base of your nail bed with the base of the Finger Guide.
Select the art you want to print and tap the Print button.
Keep your finger relaxed and still while printing
SEAL: Lock in your art print or erase and try again.
If you are unhappy with your print you can erase it with a swipe of an alcohol wipe. Reprime your nail with primer and wait for it to dry. Then print new art.
If you love your print, use one coat of Seal the Deal to ensure your print lasts.
Apply two coats if a colored polish is used. Primer will disappear.

How do I use the Nailbot?

You can purchase additional polishes, primers, and replacement cartridges on our website. We also give mobile alerts when you are running out of ink via the Nailbot mobile app. 

Click HERE to purchase replacements. 

Where do I purchase replacement products?

I'm sorry you are experiencing issues with your Nailbot experience. 

You can schedule a 15-minute troubleshooting call with the Preemadonna team. We will remotely take a look at your Nailbot and discern what the issue may be. Please schedule a call through the following link: Schedule a Nailbot Support Call

If you prefer to troubleshoot via email, please email us at contact@preemadonna.com. 

I'm having issues with my Nailbot!

All orders placed before September 1, 2022 have shipped! New Nailbot Kit Orders placed after September 1, 2022 will be shipped during our next drop in late 2022 and early 2023.  

The pandemic, the global chip shortage, and port delays make it difficult to provide narrower shipping windows for Nailbot Kit. All customers will be notified once their order ships and receive tracking information. If you need to update your shipping address after your pre-order is placed, please email contact@preemadonna.com. 

Replacement consumables (Nailbot Ink Cartridge and Nailbot Nail Care Accessory Kit) are available for immediate shipment.

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